Identifying a call throught it's history

[dannoofWI]

I have an Application and Script set up to pop a business entity name based on the called number. This works fine until the call is transferred out of UCCX to an extension or voice mail.

I can't seem to find a way to re-identify the call based on the originally called number if the call gets back to UCCX. The customer is requesting this.

Any ideas, maybe I am missing something.

UCCX 10.6 Premium.

Thanks

[Deepak Rawat]

You might need to look at using Session Variables within the script in order to achieve that. Refer below video to get an idea, rather than doing it in two different scripts you will need to do all this in a single script i.e., Set Session and Get Session etc:

https://www.youtube.com/watch?v=9HXivETA8bE

You can also refer to Scripting Guides available at below link in order to know more about the Session variables:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-programming-reference-guides-list.html

Regards

Deepak