07-17-2024 05:27 AM - last edited on 07-17-2024 01:33 PM by shule
Hi Everyone,
While Outbound manual dialing ,
I want to join the Cisco TCD and CDR table through the link server but couldn't find any unique column in either table. Please help me identify it so I can join both tables for that unique key value to retrieve combined data. Thanks,
07-17-2024 11:55 PM
Hi there,
Are you referring to the TCD from the UCCE/ICM DB and the CDR from the Call Manager system?
Your best bet is to use the ANI of the call, the agent extension, and the time in the both tables/DB, as there are no correlated IDs or unique attributes in any of the UCCE tables that connect both systems in this instance.
Regards
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07-18-2024 04:47 AM
Take a look at this post and some of the links that they have in it from Cisco Live, this may give you what you need.
https://community.cisco.com/t5/contact-center/linking-a-call-between-vg-icm-and-callmanager-ucm/td-p/2997331
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