If Agents Cannot report to the center how can I forward calls to a group of cell phones.

[dwayne rattan]

Hi

I have a request that I cant seem to come up with a solution for maybe someone here will have the answer.

There was a situation where the contact Center was not able to be opened. I was asked if we can redirect all calls to a group of cellular numbers instead.

The thing is I know for sure I can reroute the call to one cellular but not a group I ended up sending the calls to the operator.

Once again I am looking for a solution to forward all calls that hit a queue to a group of cell numbers

[Anthony Holloway]

I've written about this previous if you search, but the short version is User Controlled Single Number Reach Destinations tied to CTI Ports whose DNs are members of a Broadcast Hunt Group for which you make UCCX ring.