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If Agents Cannot report to the center how can I forward calls to a group of cell phones.

Hi

I have a request that I cant seem to come up with a solution for maybe someone here will have the answer.

There was a situation where the contact Center was not able to be opened. I was asked if we can redirect all calls to a group of cellular numbers instead.

 

The thing is I know for sure I can reroute the call to one cellular but not a group I ended up sending the calls to the operator.

Once again I am looking for a solution to forward all calls that hit a queue to a group of cell numbers

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VIP Mentor

Re: If Agents Cannot report to the center how can I forward calls to a group of cell phones.

I've written about this previous if you search, but the short version is User Controlled Single Number Reach Destinations tied to CTI Ports whose DNs are members of a Broadcast Hunt Group for which you make UCCX ring.

Anthony Holloway
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