09-28-2012 02:14 PM - edited 03-14-2019 10:35 AM
The Supervisor can change the skill level for the agent ( the skill stays the same, just change the competency level) , but after that change does the agent then need to log out of CAD and back in again for that change to take effect ?
(UCCX 7.2)
thanks
Lesley
Solved! Go to Solution.
09-28-2012 02:24 PM
09-28-2012 02:24 PM
No, the change is instantaneous.
Tanner
09-28-2012 02:34 PM
Thanks Tanner !!! Appreicate your time
Lesley
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