Impact of Restarting the SIP Dialer Service on Side A

[prashs]

Hi all,

Need to know is there any way i can know how many calls are in realtime with the dialer to determine the impact of restarting the dialer service.

Will Campaign manager will mark those records which are under process  without callresult status as pending and will again initiate through backup dialer .

Thanks

Prashanth

[Gergely Szabo]

Hi,

the contacts handed to the Dialer are usually marked as A. If you restart the Dialer process, they will be (after some delay) marked as U. As far as I know this does not count as an attempt. Not a hundred percent sure, though.

G.