In search of OVA Template

[paul johnson]

Having to rebuild a secondary UCCX 8.5.1-11004-25 server.   The problem is that the VM version is 7 and the ESXi version is 4.1.   All the 8.5.x ova templates use VM version 8.   So what I'm looking for is the following:

UCCX OVA template for VM 7 and 400 agents.    It's probably the 8.0.x ova templates, but I have yet to find one.

[Edwin Portillo]

Friend
Verify the following information can help you: Virtualization for Cisco Unified Contact Center Express

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-contact-center-express.html

Virtual Machine Hardware Versions.

https://docs.vmware.com/en/VMware-vSphere/6.0/com.vmware.vsphere.hostclient.doc/GUID-68E5EDAE-66DE-43F8-9420-F424AFEADB1D.html#GUID-68E5EDAE-66DE-43F8-9420-F424AFEADB1D

[paul johnson]

Edwin,



Thanks, I had already looked there. What I'm not able to find is the physical file for the Cisco OVA templates for 8.0.x

[Mike_Brezicky]

With UCCX 8.x and VMWare 4.x past End of Life, you will likely need to contact TAC for assistance if the software is no longer on CCO.

I had to do the same when I was in process of rebuilding an 8.x CUCM cluster prior to upgrading it. You should highly consider getting up to at least ESXi 6.x and UCCX 10.5.