The agent received a call from customer and the call was answered by an agent. The agent initiated direct transfer from Finesse to supervisor but supervisor rejects the transfer call. now agent state changed from talking to ready but the customer call is not disconnected from his phone.
I hope disconnect message not sent to Ingress for this scenario.
Why would the supervisor reject the call? Why not let it go to voicemail (for instance) if the supervisor can't handle it, or have the agent not do a direct transfer to make sure the supervisor will handle the call.
It sounds like this is more of a business challenge than a technological one.
Table of Contents:
1. Reference URLs
2. Type of Certificates
3. Regenerate certificates that have no CTL/ITL impact [no phone impact]
4. Regenerate certificates that have CTL/ITL impact [medium phone impact]
5. Step to delete expired certif...
I have been using the recent release of the WebEx Desktop App (39.9) which has Wireless Sharing feature. Prior to this, we were using the proximity application for sharing, where we can find the performance logs on the %temp% folder of the client machine....
Cisco Recommends Dual NIC deployment for Expressways. But single NIC deployment can be achieved. Points to be noted for single NIC: > Firewall must support NAT Reflection, if not then you can use dual NATing to achieve NAT reflection on unsup...