I have calls originating from several different WATS numbers that are routed to the same loop.
Calls from 800-xxx-aaaa are routed to a script that queues and redirects the call to the customer service loop via script aaaa.
Calls from 800-xxx-bbbb are routed to a different script that queues and redirects the call to the same customer service loop as above.
Our customer service staff need to know which calls originate from the bbbb number, but in either case what they see is the caller ID of the calling party. Changing the caller ID mask for the CTI route point associated with the script doesn't affect what the customer service representative sees.
How can I pass on the information, either by modifying Caller ID or some other method, so the agent can see how the call originated?
We are running UCCX 8.5.1 and CM 8.5.1.