Hi All,
Need any possible help on installing Cisco QM with CUCM and UCCX setup.
Tried so far
SQL 2012 with Domain 2012R2
SQL 2014 standard without Domain 2012R2
in both scenarios, it get stuck somewhere or the other, of course after some steps
to start with i can provide logs went through enough of those PDFs documentation
but at the end i think i don't know what i'm doing, even when it's a simple setup
After this screen i get to nowhere, appears as if it's not letting me move forward
This is the end result i get no matter what all i did
As per the PDF's and all documentation/forums i've checked they all point to IIS Service and Windows Firewall, which are DISABLED for sure
And the windows Administrative tools > services shows that (still have performed several service/server restarts as those guides suggest.
No Port 80 in use
]
What else it could be ? Logging tools or troubleshooting guides show us tools that aren't even on Cisco website.
we were recommended to buy this project as media sense is retiring, but cisco should have QM ready with FAQs, Actual Guides and Tools on CCO portal
Already, I have been told Cisco TAC won't support it as it's a new deployment (just like normal), but i guess there should be more about these errors, else we're just doing windows and SQL refresher.......
Anyone can help.
Thanks in advance
Graham,
After windows server 2008 R2 and SQL 2012 standard, Default instance
getting this error
Actual status for the services
can't move forward after this..
Go to \Program Files\Cisco\WFO_QM\log and post the jetty.log. There may be a jetty.log.1 or a jetty.log.2 post the one with latest date.
This is not your current problem but you have installed all the Calabrio services so that won't work.
CTI Service and CUBE SIP CTI Service both want to listen for SIP invites on port 5060 but only one service can listen on a port.
These are the services you need for a single server install recording via Built in Bridge
Graham
Thanks Graham,
few questions though, i couldn't find following 3 services. it's 10.5...i also couldn't get jetty.log though but jetty.dbg was there [attached] had to rename it to txt
ACD Data Synchronization
File Observer Service
Retrieval Service
considering your screenshot, here i've made few changes...though can't see CUBE SIP CTI Service where you saw that in my case, small confusion. here's how it looks now.
it's correct that i would like to achieve all calls using Built-in-Bridge.
after adding most of this configuration,
1- is there a checklist that we can follow to ensure all configs are in place
2- how can i step by step check/trace recording, to see where it's failing
Thanks for helping me out
