Integrate Cisco UCCX with remote CUCM

[csshenoy80]

Hi

We are looking into design of a Cisco Contact Center Express 8.0 solution with CUCM 8.0. In this deployment model, we want to integrate Single Server UCCX at Site A with CUCM Cluster at Site B, that is, there is no Local CUCM.

I have been reading through the Latest UCCX SRND, and as per one of the Cisco Unified CCX General Rules for Design states, The Cisco Unified CM servers running CTI Managers with which Cisco Unified CCX communicates can be located in the same campus LAN or different site as Cisco Unified  CCX servers.

This statement is highly confusing. Does this statement mean that, CUCM running CTI Manager Service can be in same LAN network as UCCX OR it can be at a Different Site, and UCCX and CUCM can communicate over WAN?

Please suggest.

[csshenoy80]

I got through some of the Cisco UCCX 8.0 release notes, the required design is indeed supported model.

The release notes state that Unified CCX Remote from Call Agent, which supports Cisco CUCM as remote call agent and JTAPI Over WAN Support.