02-05-2016 01:12 AM - edited 03-14-2019 03:43 PM
Hi all,
is it possible to integrate external logs in finesse log?
I see in Cisco API doc that this is possible, thanks a lot for your reply.
BR
Aubert
Solved! Go to Solution.
02-08-2016 03:23 AM
Integrate CRM Gadget log in Finesse logs?
Please note that if you are populating CRM Gadget inside Finesse, then the Finesse logs by default should/will capture the activities related to that gadget in case you are facing any issues for it to load up. Apart from Finesse logs, there are Browser Console logs as well that can help here in case you are facing any issues with the gadget.
If there is something that you need to capture from CRM side specifically then that is not possible. Logs on Finesse side will only be limited to the activities/transactions happening on CRM in terms of Finesse communication.
Regards
Deepak
02-05-2016 04:07 AM
Hi, can you please explain? What external logs?
G.
02-05-2016 09:06 AM
Hi Gergely,
I would like to integrate CRM Gadget log in Finesse logs.
BR
Aubert
02-08-2016 02:58 AM
Hi Gergely,
Can you tell me if it is possible to integrate CRM Gadget log in Finesse logs?
Thanks a lot for your reply.
BR
Aubert
02-08-2016 03:23 AM
Integrate CRM Gadget log in Finesse logs?
Please note that if you are populating CRM Gadget inside Finesse, then the Finesse logs by default should/will capture the activities related to that gadget in case you are facing any issues for it to load up. Apart from Finesse logs, there are Browser Console logs as well that can help here in case you are facing any issues with the gadget.
If there is something that you need to capture from CRM side specifically then that is not possible. Logs on Finesse side will only be limited to the activities/transactions happening on CRM in terms of Finesse communication.
Regards
Deepak
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: