Integration of Cisco UCCX 11.5 with CRM

[pravin1818]

Our customer has Database Server (CRM) & want to integrate with there telephony system (Cisco Call Manager 11.5)

We proposed UCCX 11.5 to integration with CRM. There expectation is if any external caller dial Agent number & Caller details is available in there database then need to Popup Caller information on Agent Desktop. Kindly suggest Perquisites & configurations. Which we need done into CUCM, UCCX & UCCX Scripting. 

[Mike_Brezicky · Accepted solution]

If it is a homegrown CRM application, your best option is to get with a partner and discuss one of the many available third party tools in the Solutions Plus program for CRM integrations.

[pravin1818]

Hi Mike,

We are trying Voice Gate third party Connector solution for Integration. In this case, Kindly suggest do we need to required any configuration into UCCX, CUCM & UCCX Scripting. Also from whom will provide the Incoming call Pop-up UCCX OR Third Party Connector.

If available any configuration document, please share.