Our customer has Database Server (CRM) & want to integrate with there telephony system (Cisco Call Manager 11.5)
We proposed UCCX 11.5 to integration with CRM. There expectation is if any external caller dial Agent number & Caller details is available in there database then need to Popup Caller information on Agent Desktop. Kindly suggest Perquisites & configurations. Which we need done into CUCM, UCCX & UCCX Scripting.
Solved! Go to Solution.
We are trying Voice Gate third party Connector solution for Integration. In this case, Kindly suggest do we need to required any configuration into UCCX, CUCM & UCCX Scripting. Also from whom will provide the Incoming call Pop-up UCCX OR Third Party Connector.
If available any configuration document, please share.