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Beginner

Integration of Cisco UCCX 11.5 with CRM

Our customer has Database Server (CRM) & want to integrate with there telephony system (Cisco Call Manager 11.5)

We proposed UCCX 11.5 to integration with CRM. There expectation is if any external caller dial Agent number & Caller details is available in there database then need to Popup Caller information on Agent Desktop. Kindly suggest Perquisites & configurations. Which we need done into CUCM, UCCX & UCCX Scripting. 

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Enthusiast

Re: Integration of Cisco UCCX 11.5 with CRM

If it is a homegrown CRM application, your best option is to get with a partner and discuss one of the many available third party tools in the Solutions Plus program for CRM integrations.
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Enthusiast

Re: Integration of Cisco UCCX 11.5 with CRM

If it is a homegrown CRM application, your best option is to get with a partner and discuss one of the many available third party tools in the Solutions Plus program for CRM integrations.
Beginner

Re: Integration of Cisco UCCX 11.5 with CRM

Hi Mike,

We are trying Voice Gate third party Connector solution for Integration. In this case, Kindly suggest do we need to required any configuration into UCCX, CUCM & UCCX Scripting. Also from whom will provide the Incoming call Pop-up UCCX OR Third Party Connector.

 

If available any configuration document, please share.

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