I am using IPCC Express and was give this solution that worked for me. Create a file called "user.resources" in the directory "C:\Program Files\wfavvid\Grammars\system". Using notepad add the following lines in that file and save it:
ep.EndSeconds=2.5
ep.WriteWaveforms=TRUE
After saving the file, using the AppAdmin page do Subsystems-->Nuance ASR-->click "Start Refresh Task Now". Once the refresh has completed you need to stop and start the engine. The only way I could determine when the "Start Refresh Task Now" task had completed was to watch the files in the "C:\Program Files\wfavvid\Grammars\system" directory. You will see a file that says the time it was last modified was the same time that you hit the "Start Refresh Task Now" button. Keep refreshing windows explorer watching the size of that file until it quits growing in size for about 5minutes. The reason for this is when you hit the "start refresh task now" button, it begin creating a file (forgot the name of it) in that directory and once it is finished being created (determined by the size of that file no longer increasing) the task has completed.
That worked for me. Keep in mind that in the line:
ep.EndSeconds=2.5
The 2.5 is a floting point parameter. So if you only wanted it to wait 2 seconds of dead silence to determine that the caller has finished speaking their account number, I believe you would use "2.0" instead of just "2".
A few times I have had to actually reboot the server in order for this change to take affect.
Hope that helps.
If you happen to be able to help me out with the issue below, please email me at Bryan.McCulloughSBC@dallascityhall.com
My Issue is that I am trying to use ASR on a simple recognition command to allow the caller to choose what language they wish to use. Example: "Please press or say 1 for English...then in Spanish...press or say 2 (dos) for Spanish". I can get the simple recognition to recognize either the English numbers or Spanish numbers by using the "Set Contact Info" to set a language, but I wouldn't now what laguage to set the script to use until they has either say the english number 1 or spanish number dos (2). I don't want them to say "two" if they want Spanish, I want them to be able to say "dos". So basically I can't figure out how to get the simple recognition command to recognize both the English numbers and Spanish number in the same simple recognition command.
