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Internal calls meaning

cisco-ksa1
Level 1
Level 1

Hello Experts , 

 

We have an issue in UCCE 10.5 that some agents showing in reports that they made a lot of internal calls while after our test , we found that even you open and close the line reflect as an internal call , we need to check the accurate number of internal calls , and how to prevent this behavior from the system , I think also that this issue exist in all version of UCCE.

 

 

Best regards 

 

@ucce

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