interrupt an active script

[pwenger]

Hello

I'm running UCCX 11.6.

I created a script where the caller can record a message, this message will be sent as an attachment to a mailbox and then tries to reach 3 times an engineer on an external number with a specific amount of time between the calls. If none of these 3 calls is successful it will call the next engineer on a different external number. If the first engineer now calls back to confirm the call, how can I interrupt the script to go on calling the second engineer? What steps are required?

Regards

Peter

[Chris Deren]

Do you have Unity Connection voicemail system? If so, how about using Dispatch Messaging which is meant for such purpose:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag110.html#30244