Invalid ANI on UCCX Reporting - Abandoned Call Detail Activity Report

[Javier Morales]

Hi 

We are getting an invalid ANI number on the report Abandoned Call Detail Activity Report.  Instead of showing the original calling number is showing the Cisco Unity Connection port DN

Call Flow:

   PSTN CLID(1-555-555-5555)

   CUBE

   CUCM

   UnityConnection
      CallHandler

      Calling user select an option and is transferred to CTI Route Point (5000)

      CUCM CTI RoutePoint

      UCCX Trigger (5000)

      Application queuing the call

I can't find a solution for this issue.

[Elliot Dierksen]

Is it possible that the call was transferred from Unity to the CCX application? If so, you might need to change the CM service parameter "Display Original Calling Number on Transfer from Cisco Unity " to True. The default is false which would cause the behavior you describe if that call was transferred from Unity.

[Javier Morales]

Hi Eliot

Thanks for your response.  That parameter is already set to true before.