IP communicator and Contact center issue

[Mohammad Ramadan A.Hafiez]

Hello guys...

              I have here in my data center in the voice system cucm 7 and IPCC7 running the call center using ip-phones 7941.

recently and due to the need I have to install IP-communicator softphone of cisco instead of the hardware devices.

but as I installed the phone and the application connected successfully to the IPCC server, when i click on the button changing the state on the Call Agent application to "Ready" it replies with this error message "Resource's devices is off" and still "Not ready" state.

hint:-

      I can still use the phone "IP communicator" for making and receiving calls outside the call center.

Thanks in advance...

[keglass]

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

Hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities