IP Communicator Issue

[Muhammed Ashiq]

Hey,

We are using Cisco IP Communicator 8.6.6.Customer found that agents are misusing the esc button to end the call and not able to find it.

How can we disable the keyboard short cut to end the call ?

[bill.king1 · Accepted solution]

This may not be exactly what you're looking for, but it looks like there's ways to disable keyboard input based on this Cisco defect?

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtq55039

It might block everything though and not just what you want.

Let us know how it goes.

[Abdulhameed Perayil · Accepted solution]

You are right. Also you don't need to reinstall the package instead create a registry value as below,

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Cisco Systems, Inc.\Communicator

"Enablekbmap" DWORD value = 0

[Muhammed Ashiq]

Thanks.It worked.