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156
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5
Helpful
5
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Highlighted
Beginner

IP Communicator

I have an IP communicator set up on a laptop but can't get the services button to get to my login to contact center

5 REPLIES 5
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Participant

Re: IP Communicator

You need to launch IP Communicator as an Administrator in order to make changes to preferences.  Right-click on your IP Communicator launch icon, wait for the menu options, scroll down and select "Run As Administrator."

Hope this helps.

-Sean

Highlighted
Hall of Fame Master

Re: IP Communicator

As pointed by others, make sure your IPC is subscribed to the desired services, only Enterprise services show up by default, otherwise services subscribed to the existing phone do not automatically get subscribed to the a new phone.

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Participant

Re: IP Communicator

...I may have read this wrong. If you can't get to an app, make sure your profile on your IP Communicator is "subscribed" to the service. If you have no service subscriptions, you won't see anything.
-Sean
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Rising star

Re: IP Communicator

Or depending on how the phone was configured, you can just add the phone device profile information under preferences and then it will briefly restart and your phone ACD line and DID line if applicable will appear.

Highlighted
Beginner

Re: IP Communicator

in preferences -> network -> device name
ip communicators keep changing their macs depending on adapter you select
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