You need to launch IP Communicator as an Administrator in order to make changes to preferences. Right-click on your IP Communicator launch icon, wait for the menu options, scroll down and select "Run As Administrator."
As pointed by others, make sure your IPC is subscribed to the desired services, only Enterprise services show up by default, otherwise services subscribed to the existing phone do not automatically get subscribed to the a new phone.
...I may have read this wrong. If you can't get to an app, make sure your profile on your IP Communicator is "subscribed" to the service. If you have no service subscriptions, you won't see anything. -Sean
Or depending on how the phone was configured, you can just add the phone device profile information under preferences and then it will briefly restart and your phone ACD line and DID line if applicable will appear.
in preferences -> network -> device name ip communicators keep changing their macs depending on adapter you select
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