05-16-2007 10:16 PM - edited 03-14-2019 12:52 AM
I am having a minor problem with the scripting of the IVR. I am using GET DIGIT STRING to get the DTMF data entered. The clients claims that the Australian STD requires 10 secs for Initial Time out, but the script editor only allows me up to 8. Anyone can help me?
05-17-2007 07:35 AM
Why don't you have to nested Get Digit String steps, put the 2nd step inside the timeout step of the first. Maybe divide the timeout 5 and 5 seconds, the second GDS could have a silent prompt.
david
05-17-2007 11:08 AM
Use "Extended Get Digit String".
Set an Integer variable to 10 and select the variable in your initial timeout.
--Borislav
05-18-2007 03:57 AM
I have tried the solution that you gave me, using "Extended Get Digit String" and using an integer variabe for initial timeout. But the CRS Editor validate it as OK, but executing the script it does not work, the IVR report an error. Debugging the script the message returned by IVR in Extended Get Digit String step is: "Out of bound; expecting maximum of 8".
Do you have another solution?
Thanks
05-18-2007 12:06 PM
Here's what you do:
Record a prompt of 10s silence and place a "Play Prompt" step using the silent prompt and set the Interruptible to "Yes" right infront of your "Extended Get Digit String"
That will be your initial timeout.
--Borislav
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