IP Phone agent on 8941 phones

[jemima.spare]

Hello,

I'm trying to start the IP Phone agent on an 8941, and I get the following error:

'Unknown Error'

The phone is actually logging on, because if I log on from CAD the application will ask me if I want to kick out the other logged in instance.

I have successfully logged in to CAD, so it is not a problem with the user, and the service works on a 7961 phone with the same details.

Has anyone made this work with a 8941?

UCCX 8.02

Regards

Jemima

[anchoudh · Accepted solution]

Hi Jemima,

IPPA is not supported with the 8941 series phones on UCCX 8.0(2), please refer the below comp matrix of UCCX.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope it helps.

Anand

Please rate the helpful posts by clicking on the stars below the right answers !!