05-18-2005 06:55 AM - edited 03-13-2019 10:54 PM
I would like to use the new Service URL feature in CCM 4.x to "auto login/out" the Contact Center agents.
Or maybe Have the button(s) Ready / Not Ready the users.
Has anyone created a IP Phone service that would use paramaters to bypass the login screen for the agent and just log them in / out with a Single button?
I am hoping this could be done by just modifing the URL
05-18-2005 07:54 AM
And your hope shall be rewarded:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml
05-18-2005 09:15 AM
Thanks , I tried searching for it , for a few days, but no luck :)
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