08-05-2018 05:43 PM - edited 03-14-2019 06:22 PM
Dears
we have UCCX 11.6 , We need to know the ability of adding Cisco Hard Phone as UCCX agent and have queue for incoming calls without Finesse login .
So IP Phones stay in ready state all time without finesse login .
Can we achieve that and how ?
Thanks
Solved! Go to Solution.
08-05-2018 09:05 PM
Have you looked at "Finesse IP Phone Agent" feature - where an agent can login on the phone (instead of PC), control their states and answer the ACD calls.
08-05-2018 09:05 PM
Have you looked at "Finesse IP Phone Agent" feature - where an agent can login on the phone (instead of PC), control their states and answer the ACD calls.
08-07-2018 11:56 AM
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