With System 7.0 you cannot add an Enterprise Route. In the past I had to add all agent DN's to an entrprise route and then assign it in the "queue to agent" node.
I have a script setup with a "queue to agent" node and have the following assigned:
1. Peripheral = ipcc
2. Agent Extension = Agent Expression (peripheralvariable2 populated with agent extension)
3. Enterprise Skill Group = Enterprise Skill Group I created that contains all skill groups
4. Route = I created an Agent Personal Queue skill group that contains every agent. I selected the route to that Skill Group.
Anyone have the "queue to agent" node working in System? Since you cannot create an "Enterprise Route" my hands are tied.
Queue to agent DOES work if I change the "queue to agent" node to "explicit agent references" but with 400 agents needing personal queues thats not going to help me at all.
Any ideas'?