IPCC Agent Desktop - Media Termination

[ldemanet]

Hello,

When IPCC express agent desktop is installed with Media Termination capability, do you still require a softphone/communicator to work with it or can the agent desktop application act as a SoftPhone by itself?

Same question for IPCC enterprise?

Thanks in advance!

[lpezj]

With CAD with Media Termination you don´t need softphone or communicator. CAD with MT is a phone in itself, it would be a CallManager extension. But if you are not logged in, the extension doesn't exist.

It is the same for IPCC Enterprise.

Hope this helps.

Juan Luis

[ldemanet]

Thank you Juan for your fast answer.

Why do people use a softphone/communicator in conjunction with Agent Desktop then ?

Just in case they are not logged in as agent ?

Thanks!

[lpezj]

With CAD with MT you are always an agent. Your extension doesn´t exist if you are not logged in.

With Softphone or Communicator you can have your callmanager extension with a lot of callmanager features that you don´t have with CAD. And I think that the main reason is the price. CAD with MT is the cheapest solution for an agent.

Regards,

Juan Luis

[ldemanet]

Thank you Juan!

[ldemanet]

Just a last thing, is there anything special to configure in the CCM for CAD with MT to work, without any IP Phone?

I installed CAD with MT, but the agent is able to log in only if a hardphone or softphone with its extension is present. How can I tell IPCC that my agent does not have any phone and allow him to log in?

Thanks!