I am interested to understand how customers have handled the differences between ICM data and Avaya data when managing their virtual estate. I have a customer who uses IPCC in the UK and uses an outsource partner in India and they provide MI from offshore but when the ops team want to bring the single view of agent performance, handle time, wrap time etc. Obviously both systems measure these differently.
I am sure others have had this similar challenge and was wondering how they had over come it.
Hello everyone,after updating the CUCM to the last version 126.96.36.19900-97 a customer complains about errors on an applications server. These errors did not occur before the update. Phones can no longer be controlled. Only after a reinitialization of the ...
Hello, We have been facing issues with backup of drfcomponent.XML & Processnode.XML files to our backup servers during scheduled Backup in our CUCM 11.0 servers.We have been using Titan FTP server for Backup. I see error on backup statusERRO...
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At the beginning of 2020, no one would have imagined the changes in work and learning habits that we would face in the foll...
We have a manager that's left and we want to let callers know to call the new manager at a different number, but we don't want the caller to be able to leave a message. Can a voicemail box be setup to work this way?If so, how? Thanks Kelvin