IPCC Barge Behaviour

[thisisshanky]

IPCC Express 3.5(3).

CAD versions 4.5.7.4

CM 4.1(2)

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**1 Supervisor logs into CSD and also as agent via CAD. (PC1)

**2 Agent logs into CAD (PC2)

**3 Agent receives call or places outbound call.

**4 Supervisor hits the barge button and all parties are in conference now.

**5 Supervisor hangs up

**6 Agent is still connected to the inbound call

**7 Supervisor doesnt see Barge icon on CSD any more ??

Is step 7 normal behaviour?

TIA

[pralex]

Yes, this is normal behaviour

[sanjeev.thallikar]

I don't believe that is normal. You should be able to barge-in any number of times on the same call. This can be done with IPCC enterprise. Did you open a TAC case? I am curious to know the outcome. I believe it is a bug since Agent is still active on the call, the CSD should be able to barge-in again.

[pralex]

The barge-in can happen only once...

This problem occurs due to a limitation in the CallManager that allows only a single conference controller for the lifetime of the call.