IPCC call dropped

[eric.neoh]

Hi, All.

Recently we have seen an error message from the CTIOS Agent Desktop and subsequently cause the current call to drop.

The message shows "The call has failed because of a network interruption."

Has anyone encountered a similar issue? Would appreciate any helpful advice or resolution.

Thanks & Regards,

Eric

[venkat.kt]

Was the communication between Agent Phone and Gateway disturbed? These messages are displayed if the phone looses communication with the peer phone.

[garg.atul]

Hi Eric,

Is there any PIX in between, if yes- give the following commands:

no inspect H323 H225

no inspect H323 ras

See if this helps you.

Regards

Atul.

[bullett]

Also check that your desktops are not set to auto negotiate their network connection speed (full duplex, no auto).

Bully