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Walkthrough Wednesdays
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pengkeong.fong
Beginner
Beginner
‎06-13-2006 08:04 PM
‎06-13-2006 08:04 PM

IPCC enterprise version 6 with Advatel QMC Agent Board

Hi,

Did anyone have any chance of working on displaying calls abandoned and calls offered on the QMC wall/agent board?

I have problem displaying the right info and require some help on the ICM script.

Thanks

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sbilgi
Contributor
Contributor
‎06-19-2006 02:12 PM
‎06-19-2006 02:12 PM

To get the number of calls waiting, use the get reporting statistics step, specifying CSQ ICD for the report object and contacts Waiting in the field column.

Try:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/agents/cda611ug.pdf

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf

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