IPCC Express 3.5.2 Real Time reports not in sync with Historical Reports.

[danny.gullick]

Hi,

This concerns the CRA Real Time Reports, specifically, the “CSQ IP OCD Stats” screen. I have noticed that occasionally one of my queues "Abandoned call" numbers will be out of sync with the CRA historical reports. The RTR will report zero abandoned calls while the CRA historical reports will report that there have been abandoned calls.

Any ideas?

Running

CM 4.1.3 sr1

IPCC 3.5.2

Regards,

Danny

[danny.gullick]

Bump..

Does anyone know from where the real-time screens pulls its data?

Regards,

Danny

[danny.gullick]

Bump...

Has anyone used an id called "wallboarduser" ? It looks like the data for this user may get out of sync as well.

Regards,

dg