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IPCC Express 7.0 - Wall board not updated

rehan_uet
Level 1
Level 1

We have IPCC express 7.0 and everything was working fine and without any change suddenly the wall board stoped showing latest statistics. Is there any particular service in IPCC whose reset can resolve this issue or something else has to be invetigated.

4 Replies 4

rajajosh
Level 1
Level 1

Hi Rehan,

The issue occurs when the sync is lost. The only workaround, unfortunately,  is to restart the engine.

Thank you

Rajani Joshi

I have planned to restart the system over the weekend, what steps should be followed during the restart process.We are using UCCX 7.0 in HA mode.

Hi,

you can just resatr the node 1, wait until it comes back up and then node 2.

Thank you

Rajani Joshi

amiguel123
Level 1
Level 1

We use Wallboard too with UCCX5.0 and i hope it works with UCCX8.0 you might want to check Control Center and check which server is Master, then point your browser to that server.

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