IPCC Express, Are agents able to record their own calls?

[omendieta77]

Hi folks,

I've configured task1 as Start recording, and task2 as Stop recording. Once I press the start recording button, it seems that the conversation is recorded, until I press Stop Recording button; but where do I find the wav file of the conversation?

Should I do anything additional??

Thanks in advance for your help,

Orlando.

[pralex]

Hi,

Recorded files are stored in the following location.

C:\Program Files\Cisco\Desktop_Config\AudioFiles

To change the location of recorded file, pls follow

"To change the location of recording files"(page:2-4)in the URL

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/service.pdf

Regards

Prasanth