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IPCC Express Enhanced 3.5.1 with ICD problems

When an agent hangs up with a caller that was routed to them by the ICD they go into the "work" state instead of the "ready" state and they have to click the ready button to accept calls. Anyone know why this is and how I fix it?

Thanks,

Geoff

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Re: IPCC Express Enhanced 3.5.1 with ICD problems

Found it, it was on the que options.

Thanks.