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Beginner

IPCC Express Exception From Reactive Debug

Hi guys,

IPCC Express 4.0(4)

I am getting the following exception on the Terminate step of my script when I do a reactive debug.

Contact id: 32976, Contact is inactive when getting channel

The script does everything it should successfully in terms of queueing callers, selecting a resource when available etc. It is just the final Terminate step that throws up this exception.

Any ideas on what I might have failed to do in the script would be appreciated and also is it something i need to be concerned about. I would much rather have a clean reactive debug.

Cheers

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Rising star

The script does everything it should successfully in terms of queueing callers, selecting a resource when available etc. It is just the final Terminate step that throws up this exception.

If you're in the Connected branch of Select Resource, you're done. The contact is already gone, talking to the agent, there's nothing to hang up on. All you need to do is End.