IPCC Historical Reporting - Max calls in queue

[bdecout]

With IPCC express 4.04, Is there a report that shows what was the highest number of calls waiting in a specific queues?

If not, is there a way to create such report using Crystal reports.

[vmoopeung]

Yes

Measure contact service queue (CSQ) performance using reports that provide information such as different types of service level by CSQ, queue statistics by CSQ, answer and abandon call distribution by CSQ, CSQ call counts, and CSQ call durations.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a00801eefe8.html