08-15-2007 08:15 PM - edited 03-14-2019 01:11 AM
I need some help for the IPCC scripting.I am using IPCC 4.5 &CCM5.1.My requirement is to give an option for dialing the extension number directly after the welcome mesage and before get ito the queue option for leaving the number and name of the caller.Hope you guys can help me.
08-26-2007 01:45 PM
Use a get digit step that prompts for the extension. In the successful branch use a redirect or call consult transfer step. In the timeout branch send the caller to the queue
08-26-2007 09:51 PM
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