01-16-2007 11:43 AM - edited 03-14-2019 12:26 AM
My IPCC 4.0x has this license: IPCC Express Premium Seat(s): 65.
What does it mean? Meaning 65 agents? Thanks
01-16-2007 12:42 PM
Yes, this is the number of simultaneous agents licensed for your system.
Hope this helps. If so, please rate the post.
Brandon
01-17-2007 05:31 AM
IPCC Express Premium Seat(s): 65 means you are licensed for a combination of 65 simultaneous agents or superviors logged into the system.
01-18-2007 08:13 AM
Thanks. But I also see this:
IPCC Express Maximum Agents: 300
. Does this mean the capacity of this server only can support 300 agents total?
01-18-2007 08:48 AM
Hi CF,
Just to add a note to this good info from Brandon and Dennis;
Max. # of Configurable Agents Supported** = 300 (Maximum Supported on IPCC Express)
Max. # of Active Agents Supported** = 300 (In your case this number is 65 which is the Licensed Seats)
From this good doc;
Cisco IPCC Express Features and Specifications
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008019ade0.html
Hope this helps!
Rob
01-20-2007 09:23 PM
Premium licenses give several features to IPCC, for example text to speech, voice recognition, and various HTTP integrations.
Depending on your server you may be able to have a maximum of 300 seats. A seat is good for a single agent login. For a premium license, it is good for 2 CTI ports.
You need a dual processor 7845 to actually get the full 300 seats, 300 CTI ports functionality.
Of special note: you can have many more than 300 agents. The seat licenses are for simultaneous logins. So in your case only 65 agents can be logged in at one time.
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