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d.kettler
Beginner

IPCC Silent Monitoring

I am trying to use silent monitoring (IPCC Express v.3.5.3) from the Supervisor desktop and I am not hearing anything nor am I getting any data when I record. I am using two NICs and have followed the procedure as outlined in the document:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml

I have set up the default record server and specified user's recording server in the desktop administrator.

I am spanning the voice vlan and have my second NIC in its own VLAN.

My speakers work fine on the PC and I can see all the agents in the team from the supervisor desktop.

Any help or suggestions would be appreciated.

Thanks

Dave

2 REPLIES 2
ciscogini
Enthusiast

Check if you see any recorded files on the server?

m
Beginner
Beginner

Hi, d.kettler

Did your problem get fixed?

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