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IPCCX 4.0(4) Queued calls with CAD

glenn.martindell
Level 1
Level 1

‎06-05-2007 07:19 AM - edited ‎03-14-2019 12:55 AM

Hello,

Is there any way to show additional information in CAD about queued calls other than just how many there are?

Thanks,

Glenn

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thomas.chen
Level 6
Level 6

‎06-12-2007 05:53 AM

It would also display the time along with the queue.Selelct Select File->View->Agent State Logs to view this.

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