IPCCX 5.0(2)SR1 Windows OS Upgrade

[iwearing]

Hi,

Just looking for clarification on Windows OS 2003 upgrade for IPCCX 5.0(2) installation. There are no O/S upgrades within the IPCCX download section.

I can only find Windows 2003 O/S upgrades within the Call Manager 4.3 O/S downloads.

I trust that I can use the 2003.1.5 O/S upgrade from the Call Manager 4.3 section and upgrade my IPCCX 2003.1.3 OS.

thanks

Ian.

[Anthony Holloway]

That is the desired path to take.  I'm surprised you found the CUCM downloads, as many people cannot even find those.

[iwearing]

Anthony,

Thanks for the feedback. I will upgrade to the latest OS available.

Not so sure why we have never had the OS patches available form the IPCCX download section?

Ian.

[Aaron Harrison]

Yeah, annoying isn't it.

[iwearing]

Gents,

Sorry to go on about this. I have had a look at the CRS compatibility matrix which is somewhat confusing.

I have UCM Version 6.1.2,1000-13. Based on this can I upgrade to 2003.1.5a

Not quite sure where this matrix is going. This includes support for newer IBM Servers, however I trust that it is completely backwards compatible for all HP Servers.

thanks

Ian.

[Aaron Harrison · Accepted solution]

Hi

Hopefully you were looking at this:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

You have mentioned a few things:

1) UCM Version - this just restricts which version of UCCX you may move to (i.e. 7.0, 8.0 etc). The first UCCX version that supports 6.1(2) on that document is 5.0(2), and the latest is 7.0(1)Sr5.. so you can run any of those versions without upgrading CCM if you so wish.

2) OS Version - this is unrelated to the UCM version; there is an OS releases column on the table for each UCCX version. For 5.0(2)SR1, you can go up to 2003.1.5sr5. What you do with the OS doesn't have any relation to the UCM version, as UCM will not be aware of this.

3) Platform type - this mainly comes into play with initial builds; the build DVDs will only support the servers on the list. For upgrades compatibility tends to be looser, but you would want to always be running a platform that is listed as compatible.

What platform do you have?

Aaron

Please rate helpful posts...

https://supportforums.cisco.com/docs/DOC-6212

[iwearing]

Aaron,

Thanks for the detailed update. Much appreciated.

My platform is MCS-7845-H2-CCX1

Ian.

[Aaron Harrison]

Hi

Well - that's supported all the way up to the 8.0 releases, so I wouldn't worry about it for a while.

It's also listed in the release notes (http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/win_os/rel_note/rn200315.pdf) for the 2003.1.5 OS release for new installs, so all is well in every possible way that it could be.

Regards

Aaron