cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
225
Views
0
Helpful
1
Replies

IPCCX call not landing on agent

hi,

the IPCCX calls are not landing on the agents though it can reach the prompts and when it tries to transfer it plays the prompt that " we are experiencing difficulties please call later".

1 Reply 1

Not applicable

From an IPCC perspective the AC client controlling call handling on the agent phone is transparent. You would therefore configure IPCCX as you would normally.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers