cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Ask Me Anything - October 2020

706
Views
0
Helpful
5
Replies
Highlighted
Beginner

IPCCx License Real Time Counter/Log?

Does anyone know if there is a way to see how many IPCCx enhanced licenses out of the pool are being used at any one time? Can it be reported on?

Cheers,

Rich

5 REPLIES 5
Highlighted

Hi

Version 8 - no idea

Pre Version 8 - you can run 'showlicenseusage.exe' from the cmd window on the server (it's in program files\cisco\desktop\bin) to see how many seats are in use and by whom.

It's not logged to the DB unfortunately, so no reporting as such.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Highlighted

Hmmmm, i'm running IPCC Express Enhanced version 4.0(5)SR02 and in program files/cisco/desktop/bin there isnt an exe called show license files.... Have looked in the directory and run int from cmd...

Am i doing something wrong?

Highlighted

Hi

I've just logged on to my 4.x lab and it isn't there either - it must have been introduced in version 5.0

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Highlighted

ok, thanks.

Highlighted

Hello,

The showlicenseusage utility is available for 5.x and higher. The closest thing in 4.0(5) to determine the current usage is to use the Real Time Reporting to see how many agents are logged in.

HTH

Pablo

Content for Community-Ad