IPPA agents goes to not ready from ready state occationally

[vijendra Saravanamuthu]

-users don't have the habit of logging off when they leave the work place.

-sometimes when they come in the morning they see themselves in not ready.

it happens occationally.

-not all the users go not ready

-Ring no answers set to ready in the system parameters of UCCX(4.0.4SR1)

please help

[ivillegas]

Try to do the following:

In \Program Files\wfavvid, you will find the file SubsystemRMCM.properties. Open this file using Notepad. In this file, make the following change to the agentUnavailRNA property: com.cisco.wf.subsystems.rmcm.agentUnavailRNA=true

Change to com.cisco.wf.subsystems.rmcm.agentUnavailRNA=false

Then save the file and exit Notepad. Then, during off peak hours, the engine needs to be restarted. You can do this inside AppAdmin -> System -> Engine -> Stop Engine, and then wait a few seconds, then -> Start Engine.

If you make this change, it is possible that ICD Callers can continuously ring at the same agent and never get answered if agent station is left unattended.