IPPA UCCX "one button login" not working

[mikael.osterlund]

Hi there!

Anyone else have this problem for ONE Button Login?

We have a 8.02 the latest patch and i have tested this towards both servers in out HA setup

The normal Agent login works: http://x.x.x.x:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

But when i tested the one button login: http://x.x.x.x:8080/ipphone/jsp/sciphonexml/IPAgentLogin.jsp 

in a browser towards server 1 get this outpot:

<?xml version="1.0" encoding="ISO-8859-1" ?>

- <CiscoIPPhoneText>

<Title>Error</Title>

<Text>Internal error: Invalid input.</Text>

<Prompt />

- <SoftKeyItem>

<Name>OK</Name>

<URL>Key:Services</URL>

<Position>1</Position>

</SoftKeyItem>

</CiscoIPPhoneText>

in a browser towards server 2 get this outpot:

<?xml version="1.0" encoding="ISO-8859-1" ?>

- <CiscoIPPhoneText>

<Title>Error</Title>

<Text>Selected IP Phone Agent service is not active. Select another IP Phone Agent service.</Text>

<Prompt />

- <SoftKeyItem>

<Name>OK</Name>

<URL>Key:Services</URL>

<Position>1</Position>

</SoftKeyItem>

</CiscoIPPhoneText>

Does anyone have any clue what's goin on?

rgds Mikael

[bshank]

Hi Mikael,

With the one-button login URL, three parameters are specified. ID, Ext, and Pwd.

This doc is a bit outdated, but is still helpful.  Are these the steps you are following to configure this?

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml#proc

Thanks,

Brendan

[mikael.osterlund]

Hi Brendan!

Thanks for your answer!

Unfortunately i checked the config and it seems to be right. The strange things is that "as seen in the error(s) that i posted" is that a normal

initial login works but not the One button login. You see the error in the Browser as i posted.  Any idea what cause the below error when i put the:

http://x.x.x.x:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp in my browser

xml version="1.0" encoding="ISO-8859-1" ?>

- <CiscoIPPhoneText>

<Title>ErrorTitle>

<Text>Internal error: Invalid input.Text>

<Prompt />

- <SoftKeyItem>

<Name>OKName>

<URL>Key:ServicesURL>

<Position>1Position>

SoftKeyItem>

CiscoIPPhoneText>

rgds Mikael

[Pablo Leiva]

Hello Mikael,

This error is perfectly normal. Please check the image attached.

As Brendan said, this IPAgentLogin.jsp is waiting for the ID, Ext & Pwd. As you are not passing these parameters throught the browser, it returns an error.

You need to add the service to CUCM and include the 3 parameters, as described in the link provided by Brendan.

HTH

Pablo