Is there any field in uccx database from where I can get the finesse dialogId?
On call land i save the dialogId in my custom database, later on i want to map these calls with ucce/uccx database but unable to find this dialogid in uccx/ucce tables. Please help
I am not familiar with the UCCX database myself, but the dialogId is equivalent to the call Id in ucce/uccx world.
I found a 11.0 UCCX database schema doc, specifically the contactCallDetail table and the only field that makes sense is the sessionID. The only difference is that the dialogId can change when the call gets transferred or conferenced and the doc says "Identifier that the system assigned to the call. This identifier remains the same for all legs of the call.".
Thank you for response. I have checked and noticed that SessionID is something else it is not a dialogId. DialogID can be multiple for one call but sessionID is same for one call so we can say that sessionID is not a dialogID.
If you export the data for one of the call tables, do you see anything that matches the dialogId? Like I said, I'm not familiar with the UCCX tables, but maybe someone in this community is?