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Is is possible to perform a screen pop to EIM when a voice call arrives?

villarrealed
Beginner
Beginner

I would like to perform a screen pop of the EIM agent desktop based upon customer phone number so that the customer record is displayed when a voice call arrives.  Is this possible?

1 Reply 1

lohjintiam
Enthusiast
Enthusiast

Hi Ed,

 

I believe this would be possible with solution plus with egain with case manager

 

Thanks!

-JT-

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