05-28-2014 10:04 AM - edited 03-14-2019 01:28 PM
I would like to perform a screen pop of the EIM agent desktop based upon customer phone number so that the customer record is displayed when a voice call arrives. Is this possible?
12-18-2014 12:58 AM
Hi Ed,
I believe this would be possible with solution plus with egain with case manager
Thanks!
-JT-
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