cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
606
Views
0
Helpful
1
Replies

Is is possible to perform a screen pop to EIM when a voice call arrives?

villarrealed
Level 1
Level 1

I would like to perform a screen pop of the EIM agent desktop based upon customer phone number so that the customer record is displayed when a voice call arrives.  Is this possible?

1 Reply 1

lohjintiam
Level 4
Level 4

Hi Ed,

 

I believe this would be possible with solution plus with egain with case manager

 

Thanks!

-JT-